Privacy Policy
Last updated: January 22, 2026
1. Introduction
Digiwa ("we", "our", or "us") builds digital products and provides software development and consulting services. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website or contact us.
2. Information We Collect
2.1 Personal Information
We collect information you choose to share with us, for example when you:
- Fill out our contact form
- Request a quote or consultation
- Communicate with us via email or phone
This may include your name, email address, phone number, company name, and any project details you provide.
2.2 Automatically Collected Information
When you visit our website, we may collect basic technical data automatically to help the site work properly and understand performance, such as:
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Pages viewed and time spent on pages
We do not intentionally collect sensitive personal information. Please avoid sending sensitive data through the contact form.
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide customer support
- Send you project quotes and proposals
- Improve our website and services
- Send you updates or marketing communications (where permitted and with any required consent)
- Analyze website usage and trends
- Comply with legal obligations
If you become a client, we may also use information to deliver services, manage projects, invoice, and communicate about the engagement.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information in limited situations, such as:
- Service providers: Vendors that help us run our website, email, analytics, hosting, and business operations (they process data on our instructions).
- Legal and safety: If required by law, or to protect rights, safety, and prevent fraud or abuse.
- Business transfers: If we are involved in a merger, acquisition, financing, or sale of assets.
5. Legal Bases (Where Applicable)
Depending on where you live, we process personal information under one or more legal bases, including:
- Your consent (for example, where you opt in to marketing)
- Our legitimate interests (for example, operating and improving our website)
- Performing a contract or taking steps at your request before entering a contract (for example, preparing a quote)
- Complying with legal obligations
6. Data Security
We use reasonable technical and organizational measures designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We may use cookies or similar technologies to keep the website working, remember preferences, and understand usage. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us at hello@digiwa.co
9. International Data Transfers
We may process information in countries other than where you live (for example, where our service providers operate). Where required, we use appropriate safeguards to help protect your information.
10. Data Retention
We keep personal information only as long as needed for the purposes described in this Policy, including providing services, meeting legal and accounting requirements, and resolving disputes.
11. Children's Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: hello@digiwa.co
Location: Sharjah, United Arab Emirates